Coronavirus Covid-19 - Update 02/04/2020
Due to recent government legislation, we have to close our shop doors to the public as we are not classed as an essential service.
Our website will be open as normal for mail order and orders can be placed with us over the phone, but please bear in mind that there will be delays with any orders placed.
For the moment Royal Mail and Couriers are essential businesses for now, however this may change without notice.
IMPORTANT NOTE - We are a small family run business, we cannot offer next day delivery on sales. We parcel all sales once the store is closed on Mondays, Wednesdays and Fridays then parcels are then arranged for postage/courier the next morning (Saturday and Sunday Excluded). Once posted,on average, UK customers will receive their item/s within 2 - 7 working days dependant on postal services used.
Many of the items in the shop have a low postage rate, you can easily spot these items by the logo next to the item, If you see this logo then these items will be charged at the low postage rate of £2.00 for items up to £25.00. Once the low postage rate items reach £25.00 the postage costs rises to the standard postage rate due to us having to send via a dearer postage bracket to make sure the cost of the items are insured for the value of purchase.
Our standard postage charge is £5.00. Once the postage price reaches this rate, it doesn't matter on the value of your purchase, your postal cost will not exceed £5.00. (Due to the rise in postage costs with oversized and heavy items, we will now have to charge extra to cover these costs, you will see these costs as you check out**) You may want to purchase a low postage rate item and a standard postage item, for this you will be charged standard postage on the total basket of £5.00**. Where postage is charged, we use the current postage cost using the weight of the item and the tariff of the company used to send the goods.
Goods up to £25.00 are sent by Royal Mail 1st Class (Large Letter or Small Parcel). Goods from £25.00 to £150.00 are sent either Royal Mail Recorded Delivery (Large Letter or Small Parcel) or Courier depending on the goods purchased. Items over £150.00 will only be sent by Courier.
** Exclusions - One or two items (such as Sundeala Boards and some sets) are oversized and will be sent via Courier at a increased postage charge, the postage rate will be shown before you pay.
If you would like to purchase though our website, please contact us first via email (firstname.lastname@example.org) letting us know what you would like to purchase, and we can give you a shipping rate for the items your interested in, we can then send you instructions to finalise your order.
Doing it this way allows you to have the option to complete the order or cancel it, before payment is made, as shipping costs can vary quite a bit from Country to Country and due to size and weight.
Contacting us prior to ordering also allows us to let you know whether an item is in stock or not before taking payment. Payment for International orders is not automated for this reason.
We now only accept payments via the PayPal gateway, you can pay through your PayPal account or just as a guest using your Debit/Credit card without having an account.
Please DO NOT follow through with the basket and tick the box confirming you live in the UK as this PAYPAL payment will be refunded (minus the 20p that PAYPAL charges us for every refund that we do). Our website does not give you a postage and package price for International shipping, so you have to contact us to arrange this price.
We offer VAT removal on goods we export outside the EU.